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Incentive Solutions, Inc.
Atlanta, Georgia, United States
2 days ago

Description

Summary:   
The Participant Services Coordinator (PSC) role is responsible for customer service to our participants, members of the rewards programs.   The role uses email, phone and data entry to support the customers who participate in and have questions about their reward programs and accounts. The PSC operates targeted call campaigns throughout the year to drive participant activity and engagement in their respective programs.  

Duties and Responsibilities

  • Participant Satisfaction. The PSC is the first point of contact for incentive program participants.   
  • Excellent Customer Service to ensure the participant values the program to drive loyalty for our clients.  (estimated 70% of a PSC daily responsibilities). 
  • Communicate pertinent redemption information to participants upon request. 
  • Data Entry. Assists in maintaining the participant database by entering and/or approving program-related claim forms resulting in awards for designated participants.  (estimated 15% of a PSC daily responsibilities) 
  • Communication Campaign Support. Contribute to an incentive program’s success by contacting participants according to campaign guidelines to encourage program participation.  (estimated at 5-10% of a PSC daily responsibilities) 
  • Internal Support. Works on or assists in other activities to support team/company objectives.  (estimated 5-10% of a PSC daily responsibilities). 
  • Manage multiple email inboxes and help desk tickets 
  • Respond to inquiries based on established Service Level Agreements between clients.     
  • Escalate order issues or program questions to manager. 
  • Performs other duties and responsibilities as required by supervisor or business 
  • This job description is subject to change at any time


Requirements

  • Bilingual (with firm spoken, written and writing Spanish abilities) preferred
  • 0-3 years of general work experience 
  • High school diploma or equivalent 
  • Intermediate knowledge of Microsoft Office Suite in Outlook, Word and Excel 
  • Strong written skills, including spelling, punctuation and grammar 
  • Strong communication skills to provide excellent customer service 
  • Includes speaking clearly, using a pleasant tone, following company standards for discussions with participants and resolving inquiries 
  • Ability to manage several participant requests while maintaining a high energy level and positive attitude 
  • Strong time management skills to handle a continual flow of participant requests 
  • Ability to manage details and communicate expectations for resolving inquiries 
  • Ability to work well with others, in a team environment, as well as independently 
  • Critical thinking skills 
  • Strong skills in: Listening, Written/verbal communications, Problem solving 
  • Ability to learn quickly in general (new product info, software, different industries, etc.)  
  • Ability to adapt quickly in a rapidly changing environment 
  • Ability to communicate effectively with technology, creative and sales/marketing professionals

Job Information

  • Job ID: 58857440
  • Location:
    Atlanta, Georgia, United States
  • Position Title: Call Center Customer Service Representative (PSC)
  • Company Name: Incentive Solutions, Inc.
  • Industry: Advertising / Marketing
  • Job Function: Customer Service / Telemarketing
  • Entry Level: Yes
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 0-1 Year
  • Required Travel: None
  • Salary: $14.84 - $16.96 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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