Job Function
Financial Services
Description
We have an exciting Application Support Specialist role with one of our clients. The client organisation has supportive leaders and a collaborative culture focussed on continuous improvement. They are looking for an Application Support Specialist who is passionate about technology as well as Customer Engagement.Fixed Term Contract until June 2027 with a potential to extend
Location : Sydney CBD with a hybrid work arrangement
Responsibilities:
- Manage the resolution of all escalated incidents relating to business systems to meet agreed service levels.
- Manage the escalation of third level incidents to appropriate suppliers.
- Foster collaborative relationships with clients to understand how business systems are used, and to effectively and efficiently resolve questions and problems.
- Administer the user account management process to ensure agreed access rights are granted for the business systems.
- Provide customised reports, liaising with suppliers if necessary, to meet user requirements.
- Participate in user acceptance testing to ensure that user access rights are aligned with the production system.
- Maintain and update systems documentation as required.
- Identify software upgrade requirements and coordinate upgrade deployments following configuration and change management processes.
- 2+ years of application support experience
- ITIL v3/v4 certified with extensive Level 2/3 application administration expertise supporting complex enterprise business systems
- Strong technical proficiency in Microsoft SQL Server and/or Oracle databases, IIS administration, and Azure technologies (highly desirable).
- Excellent verbal and written communication skills, with proven ability to produce clear technical documentation
- Excellent attention to detail
- Adept at working with strict deadlines
- Tertiary qualification in Information Technology
Job ID: 85279135
