Job Function
Financial Services
Description
We are looking for an experienced IT Service Desk Officer to join a large-scale technology deployment program supporting multiple sites across New South Wales. This is a hands-on role that combines traditional service desk support with onsite technology deployments, making it ideal for someone who enjoys a mix of customer support and field-based technical work.Key Responsibilities
- Provide Level 1/2 IT support to end users via phone, email and onsite.
- Deploy, configure and support desktops, laptops, docking stations, monitors and other end-user devices.
- Install and troubleshoot network printers and basic networking equipment.
- Support technology rollouts, office moves and new site deployments across multiple locations.
- Decommission IT equipment and ensure assets are managed in line with project requirements.
- Diagnose and resolve hardware, software, connectivity and peripheral issues.
- Escalate complex incidents where required and maintain accurate service records.
- Deliver excellent customer service while supporting users in both office and field environments.
- Travel to various sites as required to provide onsite support and resolve technical issues.
- Participate in occasional after-hours work to support deployments and critical activities.
- Experience in an IT Service Desk, Desktop Support or Field Support role.
- Hands-on experience deploying PCs, laptops, docking stations, monitors and network printers.
- Strong troubleshooting skills across Windows environments, Microsoft 365 and basic networking.
- Experience supporting office technology deployments or refresh projects is highly regarded.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Current driver's licence and willingness to travel between sites.
- Join a large and impactful technology deployment program.
- Work across multiple sites with a varied mix of service desk and field support responsibilities.
- Collaborative team environment.
- Opportunity to build experience supporting enterprise-scale IT infrastructure.
Job ID: 84901933